All parts received for repair are removed from their packaging, logged into our repair order tracking system and photographed. Our system then captures all technical, order specific and customer related information to ensure we completely understand the extent of the repair. An internal tracking barcode is then placed onto the part so that each individual asset can be tracked throughout the entire repair process.
Once your asset is received and properly tagged it makes it’s way through our evaluation and triage area where our Repair Technicians begin the technical process of evaluating your part to determine the probable cause of failure and identify the proper repair measures and test procedures.
After the initial evaluation takes place, our dedicated team of Customer Service Representatives will contact you with our repair quotation for your review and approval. We will also provide a Failure Analysis Report (FAR) for all evaluated repairs, which helps drive to the root cause of failure.
Upon receiving your approval for repair, our automated Repair Order Tracking System adds the repair into the work chain of the Repair Technician best suited for that type of part.
Our Repair Order Tracking System links your part to the correct repair and test procedures as well as the associated closed loop test system. K+S Repair Technicians replace failed components as well as all high failure components as per our standard repair procedure. After repair is complete, your asset is tested with the associated closed loop test system for the duration specified on our test procedure.
6. System/Quality Test
When your repair has been tested for the recommended length of time, our automated Repair Order Tracking System will notify one of our Operations Supervisors who will not only view the part running without fault in its test system, but will also review the Repair and Test Report to ensure all information is valid.
7. Repair & Test Reports
Each repaired component shipped from K+S comes back to you with a Repair and Test Report listing the following:
- What problems were identified during the evaluation process
- All parts repaired or replaced
- Whether the identified problem matches up with the reported issues while in operation
- Test details and duration
- The probable root cause of failure
- All recommended installation instructions
Upon completion of the repair, our automated Repair Order Tracking System notifies our shipping department of any customer specific shipping requirements. All repairs are packed in anti-static bags and protected by insta-pack foam packaging to ensure your deliveries arrive free of shipping damage each and every time.
Find a Rep
Use our convenient representative locator to find a K+S rep near you that can assist you in repairing your components today.
The K+S Resource library is a searchable, comprehensive repository of all documents related to K+S. Whether you are looking for our line cards, or application-specific documentation, you will be able to find it in the Resource library below.View Resources
K+S Services stocks over $5 million of remanufactured surplus inventory to support older or obsolete equipment. Whether you’re in an emergency situation, stuck with a part the OEM no longer supports, or just looking for a less expensive option than buying new, K+S may have a solution for your problem. All of our Remanufactured spare parts are fully system tested in a “closed loop” environment to ensure proper operation so they are ready to install in your equipment immediately upon delivery.View Inventory